OUR PROMISE
Brush Factory warrants that its products will be free from defects in material and workmanship prior to delivery and under normal use. Due to the nature of our handmade work, each product is unique and variances may occur. Brush Factory reserves the right, before having any obligation under this limited warranty, to inspect claims of damaged product caused from delivery and all costs of shipping for inspection shall be the responsibility of the purchaser. 

FURNITURE
All furniture is made to order and once an order is placed with Brush Factory LLC the sale is final and the fabrication process begins as soon as payment is made. Please double check the details of our order before purchasing. Save all of your paperwork and contact us within 48 hours of delivery if your item arrives damaged. Image documentation of damage is requested. Brush Factory, is at option, shall repair or replace the defective unit covered by this warranty. In order to keep this limited warrant in effect, the product must have been handled and used as prescribed. This limited warranty does not cover any damage due to customer induced accidents, misuse, abuse or negligence. If you have experienced an issue with delivery please email us at Design@brushmanufactory.com. 

ACCESSORIES // HOME GOODS
Brush Factory accessories and home goods are refundable within 14 days of delivery.  This is indicated on the product list description. Refunds will be merchandise price less shipping / freight costs. Items must be in perfect condition and in it's original unmarked packaging.

CUSTOM
No returns on any custom orders.